Returns & Exchanges

RETURNS/EXCHANGE POLICY

Thank you for shopping with us at Official Girl. We endeavour to do all that we can to hope you love your purchase(s). However, if you are not fully satisfied with the item(s) here are the guidelines of our policy:

NO REFUNDS EXCHANGES ONLY!

Please email us hello@officialgirl.co

To be eligible for an exchange, return unwanted items to Official Girl. Co within 6 business days unworn & unused. (Free of scents and stains.) If does not meet requirements, we will ship items back to you. Please note, we will not be responsible for return shipping cost.

SALE ITEMS ARE FINAL SALE. EXCLUDING PROMOTIONS

DAMAGED ITEMS

If you receive an item that is damaged, please contact customer service immediately. We will issue a REFUND or STORE CREDIT upon your request, see guideline:

For any defects or damaged items, Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:

Please be careful of makeup or deodorant rubbing off on the garment. It will not be accepted .

RETURNS

We will send you an email when your return package is delivered back to us. Please note, returns do take us 3-10 business days to process upon receiving. Once your return is processed and your credit is issued, you will receive email.